Home > business, web 2.0 > Flickr still has a human face

Flickr still has a human face

May 16, 2007

I’m solidly in the “Flickr is so cool, I wish they hadn’t sold out to Yahoo” camp. I still don’t understand the decision, but people close the situation tell me it was awesome for all involved, so I’m happy for them. I know for sure they have a bright, passionate team and they deserve to be happy. But I have worried, sometimes publicly, that Yahoo may dehumanize Flickr.

Today I read, with great relief, that it hasn’t happened yet. Stewart’s reply to the Flickr fiasco this week shows that they simply made an honest, human mistake. A painful one, but by being transparent & open, they’re doing the right thing for their customers and community.

I absolutely love to see companies that don’t abuse their customers, particularly in our space. The amount of damage every bad photo sharing site does to consumer confidence is enormous and bad for everyone else involved. There have been sites that have gone dark, with no warning, and deleted millions of photos in an instant. Imagine how easy it is to convince those people that not all photo sharing sites are equal. 😦

Categories: business, web 2.0
  1. May 17, 2007 at 9:12 am

    Speaking from a UK perspective (on a fast net connection) I am at a loss to understand how FlickR is still in business. In my experience they have the slowest website known to mankind. I cannot actually believe how long their website takes to load (and yes, I’ve checked my connection). Sure, they have some great photos on there. But I have seen snails crawl faster than FlickR’s pages appear on my screen. Your speed matters post said Alexa said 87% of sites were faster. I’d say 100%. What is the point in a site that is unusably slow? Thank goodness you guys realised what really matters – responsiveness. I reckon you guys hosting on Amazon Web Services definitely contributes to some of your speed gains, would you agree?

  2. Liz
    May 17, 2007 at 3:05 pm

    Hear, hear!

  3. Nathaniel Banks
    May 18, 2007 at 7:02 am

    I just stumbled across your site from the Digg link to your speed post; I’d honestly not heard of you before that. But good job on the blog; reading it has made me want to check your site out. It’s rather cool to see a CEO that worries not just about his customers, but all of the customers in his industry.

    For me, the biggest factor in whether a company gains (and keeps) me as a customer is customer service, which seems to be where you guys are at. (Which is why I have not bought anything from Dell – I had to provide desktop and laptop support for their laptops in the past, and had a bad taste in my mouth from that. Even then, I got past the bad taste and tried ordering two personal laptops from them, and got yanked around so much BEFORE I HAD THEM that I ended up canceling the order!)

    But, that’s Dell… I’m looking forward to checking out your site!

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