Kudos to Jonathan Schwartz
This is a great blog post from Jonathan, CEO at Sun. If more companies were like this, the world would be a better place.
Just imagine if your cell phone provider, for example, actually cared about whether you were happy and whether they were delivering good value to you, their customer? Or how about your broadband provider?
I know, I know, we’d all die of heart attacks from the shock. 🙂
I have to say, I was pleasantly surprised by Sun’s response to my detailed review of the Sun Fire CoolThreads T1000 server and our interest in buying them. Sun assembled a great team of engineers and spent some time with us trying to figure out why our application wasn’t performing up to snuff on their hardware.
For those of you who are still wondering what’s up with that, I’m the one dropping the ball, not Sun – I’ve just gotten swamped. But I’m still interested, so as soon as I come up for air, I’ll try to get more hours put into it. Last time we all worked on it, Sun wasn’t able to get more performance out of it than I was – but they’re anxious to try again and I’m anxious to let them.
In related news, my current server provider, Rackable, seems to have fallen on hard times. We started using them something like 4 years ago, and loved them. Lately, though, their stock is in the toilet, they’ve taken ages to get hardware to us (and a few other major brands I shouldn’t divulge), and worst of all, very expensive brand-new servers from them are failing left and right. Anyone at Dell or HP want our business?