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A look inside SmugMug

September 21, 2010 8 comments

Anton Lorimer, a SmugMug customer and unbelievable photographer and videographer, recently filmed an excellent look inside SmugMug for us:

Make sure to go Fullscreen and turn HD on, or click through to see A look inside SmugMug bigger.

There’s quite the discussion going on over at Facebook, too.

It’s awesome to take a step back and look at what all of our years of hard work have built. The future is bright, I’m excited for our customers and employees!

What the AppleTV should have been

September 1, 2010 48 comments

tl;dr: The new AppleTV is a huge disappointment. Welcome to AppleTV 2007.

SmugMug is full of Apple fanboys. (And our customer list suggests Apple is full of SmugMug fanboys) We watch live blogs or streams of every product announcement as a company, debating and discussing as it unfolds. Everyone was especially hyped up about this one because of the iTV rumors. When Steve put up this slide (courtesy of gdgt’s excellent live blog), there was actual cheering at SmugMug HQ:

What people want from AppleTV

Steve’s absolutely right. We really want all of those things. Apple described the problem perfectly. Woo! Credit cards were literally out and people were ready to buy. But after the product was demo’d, the cheers had turned to jeers. There was an elephant in the room that squashed almost all of these lofty goals:

There were no Apps.

APPS MATTER

Why does the lack of Apps matter? Because we’re left with only ABC & Fox for TV shows. Where’s everyone else? I thought we wanted ‘professional content’ but we get two networks? Customers are dying for some disruption to the cable business, and instead we get a tiny fraction of cable’s content?

Then we’re left with Flickr for photos. Flickr, really? When Facebook has 5-6X the photo sharing usage of all other photo sharing sites combined? And heaven forbid you want to watch your HD videos or photos from SmugMug – we’re only the 4th largest photo sharing site in the world, clearly not big enough if Facebook isn’t.

WHAT APPLETV SHOULD HAVE BEEN

If only there were a way to seriously monetize the platform *and* open it up to all services at the same time. Oh, wait, that’s how Apple completely disrupted the mobile business. It’s called the App Store. Imagine that the AppleTV ran iOS and had it’s own App Store. Let’s see what would happen:

  • Every network could distribute their own content in whichever way they wished. HBO could limit it to their subscribers, and ABC could stream to everyone. Some would charge, some would show ads, and everyone would get all the content they wanted. Hulu, Netflix, and everyone else living in perfect harmony. Let the best content & pricepoint win.
  • We’d get sports. Every geek blogger misses this, and it’s one of the biggest strangleholds that cable and satellite providers have over their customers. You can already watch live, streaming golf on your iPhone in amazing quality. Now imagine NFL Sunday Ticket on your AppleTV.
  • You could watch your Facebook slideshows and SmugMug videos alongside your Flickr stream. Imagine that!
  • The AppleTV might become the best selling video game console, just like iPhone and iPod have done for mobile gaming. Plants vs Zombies and Angry Birds on my TV with a click? Yes please.
  • Apple makes crazy amounts of money. Way more than they do now with their 4 year old hobby.

Apple has a go-to-market strategy. Something like 250,000 strategies, actually. They’re called Apps.

WORLDS BEST TV USER INTERFACE

The new AppleTV runs on the same chip that’s in the iPhone, iPad, and iPod. This should be a no-brainer. What’s the hold up? What’s that you say? The UI? Come on. It’s easy. And it could be the best UI to control a TV ever.

Just require the use of an iPod, iPhone, or iPad to control it. Put the whole UI on the iOS device in your hand, with full multi-touch. Pinching, rotating, zooming, panning – the whole nine yards. No more remotes, no more infrared, no more mess or fuss. I’m not talking about looking at the TV while your fingers are using an iPod. I’m talking about a fully realized UI on the iPod itself – you’re looking and interacting with it on the iPod.

There are 120M devices capable of this awesome UI out there already. So the $99 price point is still doable. Don’t have an iPod/iPad/iPhone? The bundle is just $299 for both.

That’s what the AppleTV should have been. That would have had lines around the block at launch. This new one?

It’s like an AppleTV from 2007.

My MySQL keynote slides and video

April 15, 2010 4 comments

Been asked a few times in the last few days about where my slides are from my MySQL keynote from *last* year.

Ooops.

Um, yeah.  Sorry about that.  Here’s a link to ‘The SmugMug Tale’ slides, and you can watch the video below:

Sorry for the extreme lag.  I suck.

The important highlights go something like this:

  • Use transactional replication.  Without it, you’re dead in the water. You have no idea where a crashed slave was.
  • Use a filesystem that lets you do snapshots.  Easily the best way to do backups, spin up new slaves, etc. I love ZFS.  You’ll need transactional replication to really make this painless.
  • Use SSDs if you can. We can’t afford to be fully deployed on SSDs (terabytes are expensive), but putting them in the write path to lower latency is awesome.  The read path might help, too, depending on how much caching you’re already doing.  Love hybrid storage pools.
  • Use Fishworks (aka Open Storage) if you can.  The analytics are unbeatable, plus you get SSDs, snapshots, ZFS, and tons of other goodies.
  • Use transactional replication. This is so important I’m repeating it.  Patch it into MySQL (Google, Facebook, and Percona have patches) or use XtraDB if you use replication.  We use the Percona patch.

Holler in the comments if something in the presentation isn’t clear, I’ll answer.  Apologies again.

Shameless plug – we’re hiring. And it’s a blast.

Nasty Safari bug not fixed since December :(

March 26, 2009 33 comments
A rotten little apple

A rotten little apple by Ashley Harding

Apple has had a nasty Safari bug since December which breaks SmugMug, Facebook, Gmail, and lots of US banks.

3 months later, it’s still not fixed. Your only option is to use Firefox if you’re affected.

Apple’s known about the problem since December, and has lots of internal bugs on the issue (30+ I last heard). (For my Apple readers, here’s our bug on the subject and the one it was marked as a duplicate of).

I’ve done everything I know how to get this resolved – Apple employees have been internally working on our behalf, we have an AppleCare Enterprise Support case open (#332101), I tried to open an ADC Premier case (it was denied because they don’t “provide code-level support for content creation issues” whatever that means). Still no luck.

Apparently this is fixed in Mac OS X 10.5.7. We have the latest seed, so we’re going to find out, but 10.5.7 is likely a month or more away from shipping, so expect this stuff to be be broken at least until then. Use Firefox.

Safari happens to be my favorite browser, so this is especially disheartening. The good news is you may not be affected. Not everyone running 10.5.6 with Safari is, for some reason, but lots of you are. You’ll know you are if you see SmugMug galleries which appear to be empty (but aren’t) or see ugly white pages with undecipherable error messages. For that, I apologize – I really wish we could help but we can’t. You can help yourself, though – use Firefox.

Put another way, Eric Schmidt, Google’s CEO, sits on Apple’s board of directors. Gmail has also been broken for 3 months. Apparently he’s powerless too. 😦

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