Posts Tagged ‘awful’

Delta Airlines has terrible customer service

May 12, 2008 42 comments

My poor little sister just got totally destroyed by awful Delta employees. She was trying to fly cross-country for the first time with her 4 month old baby. Disaster ensued, and Delta totally blew the customer service. Money quote?

“I asked [the supervisor] if she cared that I had been treated poorly by Delta employees, and she said if I wanted someone to care, I should write to “corporate” and they were required by law to respond to me in 30 days or less.”

My sister doesn’t fly as often as I do, clearly, or she would have known how terrible flying has gotten these days. She would have done online check-in, and would have arrived earlier. She made some mistakes, and seemed willing to accept the consequences. But that’s no excuse for downright rude customer service. Would an “I’m sorry” or a smile have been so hard? Shame on Delta.

Anne, for the record, flying with Virgin America has been an absolute dream, particularly when paired with Clear. (Want a free month with Clear? Use code SCA04501). I wish both were everywhere – maybe someday. In the meantime, avoid Delta like the plague.

UPDATE: I should have known Consumerist would have lots of stories like this. Enjoy!

%d bloggers like this: