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Delta Airlines has terrible customer service

May 12, 2008 42 comments

My poor little sister just got totally destroyed by awful Delta employees. She was trying to fly cross-country for the first time with her 4 month old baby. Disaster ensued, and Delta totally blew the customer service. Money quote?

“I asked [the supervisor] if she cared that I had been treated poorly by Delta employees, and she said if I wanted someone to care, I should write to “corporate” and they were required by law to respond to me in 30 days or less.”

My sister doesn’t fly as often as I do, clearly, or she would have known how terrible flying has gotten these days. She would have done online check-in, and would have arrived earlier. She made some mistakes, and seemed willing to accept the consequences. But that’s no excuse for downright rude customer service. Would an “I’m sorry” or a smile have been so hard? Shame on Delta.

Anne, for the record, flying with Virgin America has been an absolute dream, particularly when paired with Clear. (Want a free month with Clear? Use code SCA04501). I wish both were everywhere – maybe someday. In the meantime, avoid Delta like the plague.

UPDATE: I should have known Consumerist would have lots of stories like this. Enjoy!

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